EVERSOURCE WARNS OF SCAMMERS POSING AS EMPLOYEES

Eversource business and residential customers across Connecticut continue to be targeted by scammers employing myriad tactics to trick people out of their money or into providing personal financial information. Most recently, scammers have been going door-to-door posing as Eversource employees or claiming to be a “representative” of Eversource. In light of this, the company is renewing a reminder to customers that its employees all carry proper identification and would never solicit door-to-door or over the phone on behalf of a third-party energy supplier.

“If anyone suspects that someone is impersonating an Eversource representative, they should contact us immediately and report it to local police,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. “The key to stopping these scammers in their tracks is don’t panic, don’t pay and don’t provide any personal information.”

IMPORTANT FACTS YOU NEED TO KNOW

  • Eversource representatives NEVER ask for instant payment in person or over the phone.
  • Eversource representatives DO NOT require the use of pre-paid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
  • Eversource representatives NEVER request customers meet at a payment center, such as a department or grocery store, to make a payment.
  • Eversource does NOT solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives ALWAYS carry company-issued photo identification and will always provide it when asked.
  • Contractors working for Eversource ALWAYS carry documentation explaining the nature and location of their work.
  • Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
  • If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

WHAT YOU CAN DO TO PROTECT YOURSELF

  • Always verify whether these callers are legitimate by asking for some basic information about your account. Our representatives will always be able to provide the name on the account, the account address, and the exact past due balance.
  • Never immediately pay, regardless of what the caller knows about your account or offers as an incentive. If they are requesting an immediate payment using a third-party service, at another location or via a prepaid debit card, hang up immediately and contact us directly to verify your account status.
  • If you are suspicious, hang up and call us ​at 800-286-2000. Also, please report this to your local law enforcement.
  • Never wire money to someone you don’t know – regardless of the situation. Once you wire money, you cannot get it back.
  • Do not accept offers from anyone, including those claiming to be Eversource employees, to pay your bill or provide any other service for a fee.
  • Do not click on links or call numbers that appear in unexpected emails or texts – especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal your information and compromise your computer.